LIVID IS AN UNDERSTATEMENT

I ordered on the 30th of November via online purchase, only for my order to be delivered in half on the 04th of Dec and till today I have not received the rest of my order. I called and no one is telling me where my order is my emails are being ignored. The consultant Aphila Giyose **** and told me my delivery is on the way whereas when I track on the Clicks app it is still under processing?????? He could not give me a straight answer as to why my delivery was split. This was meant to be a XMAS gift for heavens sake and it is the 24th of Dec still no order or AT LEAST some form of communication. I AM NEVER ORDERING ANYTHING AGAIN FROM CLICKS EVER!!!!!!!!!