Lazy pharmacist assistant

Would just like to make it known that Cheryl, pharmacist assistant at Canal Walk is not professional in her duties. 12th April 5.45pm I showed her my script on email which I knew I would have to email to the pharmacy. Her reply was she will ask her colleague to assist (who was busy with another customer) because emails take long to come through and her shift ends at 6pm. She further stated that she does not get paid overtime if she assist customers after 6pm. I was left standing in front of her counter waiting to see her colleague while she did nothing (she could have got my medication ready in the mean time). She decided to check for the email and it was there but still said the process will take long so her colleague will assist. (I could also see her colleague, a black female who’s name I unfortunately did not get, was also getting annoyed with her for not doing her job which is rightfully so! Eventually Cheryl decides to proceed with my script at 6.50pm. As she was busy on the computer I told her she must also charge my medical aid for a probiotic. She then said her colleague can do that. This is when I got frustrated. I asked her why can’t SHE do it as she is doing the script. She said because that is a separate transaction which will take longer - she then looks at her watch and says “ok I have ten minutes”. She eventually gets everything done at 5.55pm. If she would have stopped yapping about her shift ending she could have been done even sooner because it literally was a 5min process! I feel sorry for her colleague who has to also deal with her nonsense!