Lack of Tranparency and honesty

Clicks has no transparency with their customers whatsoever, from being a loyal clicks customer almost every week at clicks to strongly considering the competition party due to their lack of transparency and honesty. We'd expect clicks to really be considerate and honest with their clients. My complaint is with regards to this Clicks Beauty Playground. Can someone please explain how you as a company supposedly release tickets at 12 but at 12 on the dot your site freezes and at the same minute it refreshes not even a minute passed and tickets are booked out this is not a first time occurrence as the same thing happened with phase 1, as much as many of us want to purchase tickets almost everyone on social media is singing the same tune yet being on the site since 11:45. Myself and my colleagues all were on the site prior and not one of us could access any ticket it just said booked out from 12:00 something is very *****. If the tickets were reserved for selected members or influencers etc, as the public who are all loyal paying customers we deserve honesty because how can everyone's story align regarding these tickets. This is really something suspicious same thing happened with Phase 1. I've bought tickets to other beauty shows and extravaganzas and did not ever experience this level of false advertising I really didn't think I'd experience it with a big brand such as Clicks but this needs to be investigated by CompComSA.