Lack of knowledge and customer service

I was at the Click N1 City branch on the 01st. The closed at 2pm and we got there a minute before and the doors were closed. We didn't demand to go in, even though there were still customers inside, we had a pic of a fan we wanted to purchase so we wanted to know if they had it. The security firstly was very abrupt and then a staff member walked pass, a young guy. We then asked him if he could just check if they had it and we will come the next day to buy it. OMW, he looked at the pic for about 5min, very confused even though my husband showed him that it was on the Clicks online site and all the details were there. He left and came back about 10min later, saying NO, it's Safeway !!!! Like, hhmmm yes Clicks sells Safeway. At this point I had enough and asked them if their branch in Canal Walk was open. Another 10min later, and no answer from them with him just walking away. I was so upset, the staff at this point were leaving the store. Yes that is how long we were standing outside trying to get answers. I am so disgusted in the service at this store, as a loyal customer I will never go there again. I went to Canal Walk and wow, what an opposite experience. I do understand it was a public holiday so staff might have been focussed on going home but I have worked in retail, as well as Clicks HQ and I think this attitude and lack of knowledge by staff is just unacceptable. Oh, when we asked to speak to the manager they made like they didn't understand what we were asking !!!