KEPT IN LINE WHILE PHARMACIST HAS FRIENDLY CHAT WITH CUSTOMER FOR 15 MINS

WE WERE STANDING IN THE QUEUE WAITING TO BE SERVED AND AS THE ONE PHARMACIST FINISHED WITH HER CUSTOMER SHE DECIDED TO HAVE A FRIENDLY CHAT WITH THIS CUSTOMER WHICH LASTED ABOUT 15 MINUTES ABOUT A DENTIST APPOINTMENT THE CUSTOMER HAD. ALL THE OTHER CUSTOMERS WERE IGNORED AND THE TWO CARRIED ON CHATTING AND LAUGHING. I BROUGHT THIS TO THE STORE MANAGERS ATTENTION - A LADY - WHO LOOKED PERPLEXED AND DID ABSOLUTELY NOTHING ABOUT IT. WELL DONE CLICKS GTREAT CUSTOMER SERVICE AND RETENTION.