MA
Mandy A

1 reviews | Active since Nov 2009

22 Sept 2023, 13:57

Kambrook Robot Vacuum on Offer

Clicks have a one day deal offer for today 22 Seot’23 which has a Kambrook Robot Vacuum cleaner available. However no where does it show specifications, so how do you buy an item if you don’t know whether it will fit under your furniture, what size the battery is (mAh’s), what the suction power is, etc. Surely they don’t expect their clients to ‘blind buy’? I phoned my local branch to try & get some clarity, they could not assist but they gave me the number for their online buying support. They also could not see any specifications either & undertook to escalate it to their buyers. However the turn around time for that is more than a day, which makes it impossible for me to benefit by the ‘one day offer’. I mentioned this to Ayabonga who was assisting me & he apologised. I mentioned to him that an apology only means something if there will be remedial action, other wise it is just an abuse of the word ‘sorry’. My expectation from Clicks would be that they honour the reduced price, when they advise what the specifications are & if those specifications suit my needs & I still want to buy the item. After all, it is not the client’s fault that their marketing is done so poorly.

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