Item not shipped

I placed a rather large order with Clicks on the 25th of September and when it was delivered on the 30th of September one product was left out. I checked the website & it still showed stock available.

I immediately contacted customer service about the missing product and a ticket was supposedly logged. To date I have not received ANY communication from clicks regarding a refund/voucher or sending me the product despite me making numerous attempts to make contact with them without luck.

Please get this sorted out as soon as possible