CD
Craig D

1 reviews | Active since Sept 2015

31 Mar 2020, 16:02

Is the script up or not? Who ****?

I have been using Clicks Northcliff Square for my chronic medication for over a year. On wednesday, 25th March 2020, I went in to collect my medication. I was given three of my four chronic medications and was told by someone named Gaositwe that the last was out of stock. I was also told by Gaositwe that I would need to get my script renewed. I went to Clicks Northcliff Square today and was told that I couldn't collect my fourth medication because the script was finished.

I have a very serious problem here, how can it be that I can get three of my four chronic medication but not the fourth? They are all on the same script. If the script was finished, how in the green hell did I get three quaters of my medication last week?

If the script was finished, I could have gone to my doctor on either Thursday, Friday, yesterday or today. I was told that I only needed to come in when the stock of my medication was replenished.

The Pharmacist on call, whose name I sadly didn't make a note of, was apathetic and totally disinterested in finding a solution. We could have checked the original script from my doctor, because the original hard copy script must be kept. She remained totally indifferent, looking everywhere but at me.

I asked for a manager and was told unceremoniously that the unsympathetic person that I was talking to was in charge as the manager wasn't there. I then asked to speak to a Regional Manager, a person named Ayesha with telephone number ***, who didn't answer their phone.

I am now without one quarter of my medication and nobody at Clicks Northcliff Square cares or wants to fix the problem.

0
Replies (0)