Invalid Online Voucher

Hellopeter

I bought a voucher at Clicks online 31 May 2024 and the transaction was successful payment was deducted from my account. Please note that I was buying the voucher for my sister and she received an email with confirmation that she has received the voucher.

She then went to Clicks at Arbour Crossing and she was told the voucher is invalid and not linked to her number. Then they told her to call customer care with her own phone they won't be able to assist her, mind you she was carrying a 2 months old baby that needed diapers and formula. I called the customer care on her behalf as the person who bought the voucher and I got so many lame excuses, they **** and said I inserted 9 digital cell phone numbers and I sent them a screenshot proving that I put 10 correct numbers. I sent an email on Friday after calling them and being kept on hold for 15 minutes and they promised to resolve ASAP.

I received an email asking if I wanted a refund, I responded immediately proving them again with the number I want them to send the voucher to and we never received it.

I called them this morning again with my own airtime only to get a bad attitude from the consultants and being kept on hold again. I finally spoke to Terry who claims the voucher was sent Sunday morning but we never received it. She suggested to load the money into my sisters club card number only God knows when will the money be loaded, why wasn't that considered when I called last week Friday? It is so frustrating because no one bothers to call and update me. My sister's child spend the whole weekend with no formula, she is not working and depends on us. I spent a lot of money and data trying to resolve this issue but it is not priority at Clicks.