Inferior quality Product/ Pathetic customer service

On the 4th of November 2024, I bought a Toni & Guy XXL straightener from Clicks Southgate Mall, I used this straightner about 3/4 times and the straightner plates are burnt so bad, my hair even has a burnt smell that refuses to go away, I had to cut some of my hair and go to a salon for treatment, I sent a message on the Clicks FB page and they escalated it, a lady by the name of Rasmaya Dien emailed and asked for the Barcode, Clicks club card details and pics, which I did, she then sends an email stating that she can only assist me if I send the details, so in the email before I confirmed that I didn't swipe my club card on the day and yet she still sends an email again asking for this which is absolutely irrelevant in my eyes, because I sent the Proof of Purchase initially, I try to resend the email with all the images and it now says mailbox full and everything went quiet. I call the customer care line a day later and a woman by the name of Marshree tells me Rasmayah is busy, she asks for my ticket number which I supp****, she then tells me to create a folder, convert the pics to PDF etc and and and... resend everything, like really by this time I was really ticked off, I proceed to ask her if they would assist me in store, she then responds 'LIKE I SAID', terribly unprofessional. I personally own a business and I can honestly say I would never ever speak to any of my clients in that manner, did I mention how roudy it sounds in that office where they are, I won't be surprised if it's in someone's backyard, screaming on top of one another, laughing and talking. Anyways end result This is going on for a few days now with emails going back and forth, My patience is waring extremely thin, it seems they are looking for reasons to stall the process. After all the emails still no assistance. I'm really disappointed with Clicks, there's so much bad reviews about them and their staff really attest to this, starting from the floor to management level, to customer service.