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1 reviews | Active since Jan 2021

22 Sept 2023, 23:55

Incorrect pricing and overcharging Clicks Brighton Square Kraaifontein

On the 16 Sept 23, just after 9, I was at Clicks Brighton Square, Kraaifontein. I purchased a Remington shaver that was priced at R349.00 and a Gillete Proglide at R280.00. Sipho, a staff member of clicks said the Remington shaver is better than the Gillette. At the till, Sipho rang up the shavers. The Remington scanned at R1399.00. Sipho ask the manager for an over ride as it was not the price on the shelve. The manager contacted the Store manager and then the Area Manager. She was away for a good 10 to 15 minutes without telling me anything. She returned and said both managers said she can't over ride. I asked her name and she removed her name tag. I bought the Gillette. When I arrived at home, they over charged me and I paid R320.00. I returned and she removed her name tag and I showed her that I was over charged. My complaint was not dealt with as per reference no. 957705. The store manager and the Area Manager refused to deal with my complaint adequately yet their pricing are incorrect in the store. I have evidence of the pricing and the manager removing her name tag on request of her name. The Area Manager alleged that clients placed the Remington shaver on the wrong place, yet there is a whole range of Remington shavers on the shelve. My question is how is it that Sipho said I must purchase the Remington shaver and did not correct me when he assisted me in purchasing the product. He even done a price comparison with the Clicks brand (Safe Way) shavers and he said don't purchase the one on special as the Remington is a better brand.

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