Incorrect medication dispensed - again

I was just given the wrong medication at Clicks Cresta. Not the first time this has happened. There is no way for your customers to check the medication when it is hidden in a plastic bag then locked in a steel cage.

Your Clicks website query submission form doesn't work. Never has, probably never will. And your Service email promises a response within 2 working days. So you expect me to wait 4 calendar days before you respond. 4 days without the correct life-sustaining medication.

Ask yourselves - is that the kind of customer service you are proud of?

Please resolve urgently, deliver the correct medication, refund me for the cash I had to pay for something that should have gone through my medical aid, and correct the prescription that was probably loaded incorrectly on your system last month.

Urgently, would be good.

Thank you.