Incorrect Club Card Number

I have been struggling with Clicks for over a year to get a small issue resolved! Their customer service staff cant seem to understand my request either. The INCORRECT club card number is showing on my profile on the website and their app. I have sent countless emails, with screenshots, requesting that my club card number be corrected but instead I get responses saying my password has been updated, the incorrect number has been deactivated, etc. But still the WRONG number remains. I have made use of DisChem over Clicks for over a year because of this. It's really ridiculous that they cant read and execute a simple request like updating my club card number to the correct number.