SG
SHOBA G

1 reviews | Active since Sept 2010

20 Mar 2015, 13:13

Incorrect chronic medication

I have decided to change service providers and move to Clicks for my Chronic Medication. <br> <br> However, for the past 3-4 months, I am always given short medication. I always have to go back to Clicks Pharmacy and tell them. So it happened today yet again, I need 60 Gylocmin a month , but I'm always given 30, and the printout label on the container says 60. This is unacceptable now. I am using more petrol and my time going back to query this every month. Just when I think it was just an oversight, it happens again...I can never get all my medication at one go as they are always short of my medication. This is extremely frustrating and I would expect pharmacists to be more accurate especially with life sustaining chronic medication.<br> <br> Clicks Pharmacy has disappointing me ... If I get a prescription. I go to other pharmacies as they never have enough stock of certain medications esp antibiotics<br>

0
Replies (2)
Clicks
Clicks's reply20 Mar 2015, 14:53
Official
Hello Shoba Govender,

At Clicks, we regard all complaints and comments from our customers in a very serious light, and we actively use this information to improve the quality of our products and service.

We will be contacting you in order to investigate and resolve your complaint.

We sincerely apologise for any inconvenience caused and thank you for your patience and loyal custom in this regard.

The Clicks Social Media Team | RD
0860 CLICKS (***) | ***| http://www.clicks.co.za

Best regards,

SG
SHOBA G's update26 Jul 2017, 15:15
Reviewer Update

Still no response