Inconvenient online purchase

Online shopping has become the new norm because it is so convenient. Always a happy client purchasing Online by other stores. But I regret purchasing products at clicks Online. Online shopping is supposed to be convenient but clicks made my online shopping as inconvenient as they could.

I received the wrong item when Imy order arrived. On Monday when I received my order I informed them I got the wrong order. My enquiry is still not resolved. Or rather I'm not happy with the solution/outcome they are proving.

According to them I can go to any clicks to exchange the product or if it's not the products I wanted I can get a full cash refund. I bought these oroducys online because all the clicks in and surround my area does not sell BIODERMA products. I have to drive out 30-40 km to a clicks that sell BIODERMA products. So it was just more convenient for me to order online and have it delivered.

Clicks is also saying that the packaging is different but the product is correct, which is not the case. If the packaging g was different the description should have still been the same. But the description is wrong. It's definitely not the product I ordered.

I'm so disappointed in clicks for this inconvenience they are causing me.

I just want my item to be delivered to me. And I will return the incorrect item. I don't want a cash refund. Nor am I willing to drive to clicks to sort out a mess that was caused by clicks.

Terrible customer service! I will never purchase online from clicks again.