INCOMPLETE ORDER DELIVERED

SO AFTER WAITING 3 WEEKS FOR MY BLACK FRIDAY ONLINE ORDER , WHICH WAS SPLIT MORE THAN 3 TIMES .MY ORDER STILL CAME BACK SHORT . I RECEIVED THE ORDER LESS ONE OH SO HEAVENLY FOAM BATH ON THE 15/12/2020. LIKE HOW IS THIS EVEN HAPPENING WHY ARE ORDERS SPLIT ??????/ CAN THE ORDER NOT BE PACKAGED IN ONE BOX ?? I USED MY AIRTIME TO CALL CLICKS TO FOLLOW UP , MY TIME TO CHECK THE PARCELS WITH DAW WING , THIS IS SO UNPROFESSIONAL ! NEVER WILL I SHOP ONLINE EVER THE SERVICE SUCKS BIG TIME