1 reviews | Active since Oct 2016

04 May 2018, 12:52

*********** dispensary staff at Clicks Equestria

Clicks Equestria have ***********, rude Dispensary staff. I transferred my Chronic collection to them two months ago. On the first occasion they made an error in the transaction, incorrectly charging me a larger co payment. I had to call the Discovery Medical Aid call center to have them correct this. On the second occasion last week, they prepared my chronic medication incorrectly. They dispensed 30 instead of 120 tablets, and only dispensed 50 instead of a 100 test strips. When I brought his up with the person dispensing the medication - her name is Mary, all she had to say was that she was going to talk to the person who prepared the script incorrectly, and that she was going to call me when my remaining test strips would be ready for collection. They have already charged my medical aid for 100 strips, and I have made the co-payment for the prescription covering 100 strips. I am still waiting for a phone call. I can guarantee you that I will not be using Clicks Equestria any more for my chronic medication prescription and collection. Standards have dropped, and incompetence seems to be the accepted norm there.

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