Incompetence, Rudeness, Zero Service

For the past 2 years I had no choice but to deal with Clicks Long beach Mall pharmacy, the only Clicks branch who deliver medication in the area. They don't answer calls, emails let alone get chronic medication scripts right. The consistence rudeness from their staff who cannot cope is now beyond acceptable and WHY should the customer need to tolerate this? NEVER, not once in the 2 years have, I called and had my call answered the first time, EVER!! They just don't answer their phones. After the 2nd email was ignored, I called the store, after the 3rd call eventually the "front" counter answered, and I was told on Friday at 1pm, that the dispensary driver had left for the weekend and I had to collect my chronic medication. I requested that it be prepared and all I had to do was collect. When I arrived, the medication was not prepared, I was ignored and eventually very rudely told that I had to wait as there where only two of them on duty in the pharmacy!! Once I opened the packet, chronic medication was missing, I have now tried since Monday morning to speak to someone... messages left are ignored and still no medication now 3 days later!! This is unacceptable, if they are understaffed, in a country with the highest unemployment WHY are additional staff not hired to handle the "busyness" of the store?? How long must the customer tolerate this unacceptable disgusting zero customer service? This is an ongoing inherent problem NOT just a one event. Effective complaining is to talk to the right person! HOW when this morning on my THIRD call, never mind my calls since Monday, today is Wednesday, I was told the manager is 'busy" and the call was dropped!? How does a customer complain effectively or get any resolution when the management who are ***ards, hide behind a junior call center person who can give me a "ref number" for my chronic medication problem, the most junior person in the value chain? I will be taking my business to Dischem, I am tired of incompetence and negligence laced with rudeness!! I have been supporting Clicks for almost 30 years, NO LONGER!!