Incompetence at BEST!

I started at Mafikeng Mall, received superb service , Pharmacist made a call to Clicks Crossing to asked them to set aside medication that the store (Mafikeng Mall) ran out of, she confirmed with me that the medication was set aside, unfortunately this happened during close to closure of trading hours, following day went to the Clicks Crossing store, stood there for 45 mins, when it was my time to be assisted, i was told the medication not available, i was assisted by Molamu(dispenser) , i said never , not when Mafikeng Mall called you whilst i was there and i came here stood in the line for 45 mins only to be told such? I asked who was working yesterday around the time of the call?i asked them to ask her colleagues about such, i asked for the pharmacist on duty, she came and told be some story that they cant find it, i said its there, set aside for me, pls ask around,at time i was growing annoyed, it was eventually found. Earlier last week i experienced same poor service at this store, pharmacist on duty could not locate my prescription, he was lost and confused, had to ask assistants how to use or navigate himself on the computer, a whole pharmacist. I told him previously i normally take this medication at Netcare Clicks, unfortunately now im not in Pretoria close to a Netcare. He was shocked that clicks has pharmacies at Netcare hospitals. Thias guy could not even navigate himself on the system, he kept asking for assistant from pharmacy assistant. I suspect Clicks group does not take this Town/City Clicks stores seriously subsequently the incompetence that is shown by clicks store staffers. I will never set my foot at clicks store ever again especially in Mafikeng crossing.