Incompetence and Insolence

I purchased some goods from the store at Blue Route around 4:30PM. When I exited the shop the Alarm apparently sounded, I did not hear it. However the security came chasing after me?? I asked what the problem was and he said I must come back. No explanation or reason - just summoning me back?? When I questioned this , he tried to take my bag out of my hand - I said no. I realised what had happened so went back to the door and found the article which triggered the alarm. I showed the security guard, he asked for my till slip and I showed him. Then he tries to tell me that thee item is not on my till slip -- I showed him again. All of this causing a scene and insinuating that I am a ********!!!! eventually and only after I asked the store manager appeared. I explained to him what happened and show the item and my slip. He agreed all was fine and apologised.<br> This is NOT ACCEPTABLE...I don't want mere lip service, something must be done about this incompetence and insolence. There are various area's of incompetence:<br> <br> 1/ The article was not properly described in Clicks product database?<br> 2/ The teller did not ensure that the article was deactivated?<br> 3/ The security guard is ***********?<br>