****** **********ic behavior at Jozini

This is a concern of something I witnessed at Clicks Jozini Branch this morning round about 09:30 today on Wednesday the 30th of October 2024. A male of Indian descent who appeared to be someone in some kind of authority was doind rounds around the shop with a black female whom I later learned is a store manager.

What disturbed me the most was the manner in which the man was speaking to the lady. He was going around pointing what was lacking around the shop which is okay. However his demeanor I found disturbing to a point where I complaint to numerous store employees until I was directed to an assistant store manager when I asked for management to complain about him prior to knowing it was the manager that he was belittling in front of us customers and staff.

This I found even more disturbing. Not only was I disturbed by his very loud voice that commanded attention even when trying to mind your own business, but that he did all of that in full view of the staff whom this lady still has to exercise authority over and manage going forward. In every work place there are policies put in place for discipline where needed or corrective measures. Scolding an employee in public view of customers and staff reduced the high regardin which I held this establishment. And he got worse when he got to the make-up session. I was already at the till by then and he was on the other side of the store but I could still hear him scolding!

I've been a clicks clients for a very long time. Had a problem here and there which was always swiftly fixed, hence I consider it a business with integrity. But I've never experienced such behavior from someone supposedly in senior management. In a country where lot of things such as race are still sensitive, I really didn't appreciate what I witnessed this morning. I kept thinking what if my kids were around to witness this kind of behavior. I found it **********ic and down right ****** the way he spoke to the employees. Clicks needs to reel him in or he's going to be famous along with yhe store!

I would really appreciate it if clicks attended to this matter and maybe provided an induction on the conduct of business that doesn't impede client's serene shopping experiences and overall the importance of the use of an office to handle sensitive private store business to limit this kind of unnecessary exposure to customers!