I would like to share a very disappointing experience with the Clicks online order service

I would like to share a very disappointing experience with the Clicks online order service. One of the products has been missing in my order with no contact from Clicks regarding a refund. Secondly one of the products (skincare serum) was received in damaged packaging. The serum has white milky spots inside, looking as though it could be expired. This is outrageous and concerning to think if I had used this product on my skin the damage it would have caused. More so I received and email from Faranaaz Kuiler that I will be contacted in 48 hours and there has been no response since 13/05/2025. Very disappointed with the service delivery from Clicks