I WILL NEVER USE CLICKS ONLINE AGAIN

On 4 December 2025 I placed an online order with Clicks in hopes that my order would be delivered within 2-3 days as indicated on the Clicks website. I knew that it was a possibility that I could get my order within 5 days as it’s the busy festive period. This is the reason I ordered online in the first place as the malls and shops are very busy and I was trying to avoid the rush.

I placed the order, paid and waited patiently. Of course my order did not arrive and in the time from when I placed it I even went away on a cruise and came back and still the order had not arrived. On 18 December 2025 I contacted the call centre to inform them that I have not received anything and that I want a refund. The call centre told me they will first check what’s happening and will get back to me within 24-72 hours. I waited for the follow up but received nothing. 5 days later (longer than 72 hours) I decided to contact the call centre, and then only did they email the options that I had for a refund and noted that it takes 14-17 WORKING DAYS for a refund. I have submitted my information for a refund and will be waiting patiently. I placed my order on 4 December 2025 and will possibly only receive my refund in the new year. Clicks has a terrible online service and customer service. It’s not the first time that I have received poor service and delivery and thought that maybe they would’ve been better this time around. This issue has confirmed that I will never use the service again.