I went to clicks on the 21/08/2021

I went to clicks on the 21/08/2021. I wanted medication for my Acid refluxes and pain. But the pharmacist said my medical card funds are exhausted and couldn't pay for the Medicals she had chosen for me. I was at dismay and I left without anything. Today I check my balance from Bonitas only to find out the Acid reflux medications where paid but I didn't receive them