I bought a KAMBROOK STICK BLENDER in May

I bought a KAMBROOK STICK BLENDER in May. The device broke on the 5th of June. I sent an email to inform them ig this,emailed everything that was required from me.I was then advised to take it to the nearest Clicks store,I got a replacement. The machine broke again on the 26th of June. I did the same procedure.But this time they are dragging their feet to replace it.I even suggested that i buy something different as i am not interested in a refund. I received an email from Charmaine Jansen- *Clicks Group Customer Service Consultant* 5days ago....since no response or a call from them.