Humongous horrible customer service

I was at the Clocks branch in sandton where by I was going to do and exchange for twin saver pocket tissues where by I got a horrible Sevice And bad attitude from Sizakele 🙄the hold “supervisor “ She refused to do a refund because I didn’t have the original invoice of the tissues then I called the customer care number which is *** and spoke Busi and she advised that as I don’t have the invoice they can retrieve the invoice by using the clicks club card

I went back to the store where by I requested for the store manager and a man by the name of Vernon Hetsa came to me and said due to the policy they unfortunately cannot refund the tissues I stead they can give me a gift card with the same value along our conversation then Thandeka one of the manager as they name tag is written management she just got in to conversation without even understanding what’s the situation

Clearly clicks is the most ****ed up store ever Should you loose your invoice you will not get your money back

At that time all employees of clicks expect to get a full assistance if they don’t have an invoice with other outlets

Vernon said he will go look for the item from other store he will also give me feed back on wensday next week meanwhile I should wait for him such an inconvenience

Before I forget I was going to choose clicks as my favorite partner under vitality but with this **** service they just lost a CUSTOMER

Still going to the oumbudsman I will make sure I get my money back and this is the last time I shop with clicks