Horrific service from Clicks.

Good day

I am very disappointed at the shocking service I received at Clicks. I had a prescription from my doctor, and I went there and collected as per usual from Clicks. Person assisting was not so friendly, first and foremost, Thabile. She enquired from the lady standing next to her, who was Minenhle, so friendly and always eager to help. She told her its Procydin and she went and got something totally different. When she was packing I could tell that no something is not right but trusted her as a fully trained pharmacist,

I went home and the next day decided to start my treatment. I took this pack of meds and thought to myself no this is not Procydin neither is it a generic. I then immediately contacted my cousin, who works at Dischem, and said no no its ARV. What is that? who prescribed that. Quickly called the manager at GATEWAY Clicks and explained everything. All she was worried about was if I drank it. This happened on the 20th of November 2024. I was then told she would call me to apologize, rectify the matter, and issue correct medications. I get a call at 2:53pm and a second one at 2:53pm. I then decided to go there personally after work to find out what was happening.

She had left, and manager Gita does not work weekends. Fine. I was assisted by Minenhle, who handled the query diligently and advised me I would be contacted by the manager for resolution. No call from her the whole week up until I got another script and went to collect again. She was shocked that I was not contacted from the incident date. I have a repeat script for 6 months, and it is delivered every month. This time around, I get a message saying that I must put in a code. What is that? Who changed that? The manager didn't show much interest at all in the incident, and my partner was furious that I was taking ARV without him knowing. How does one come back from that? I am not happy with Clicks Gateway and sure to say you have lost a valuable customer.