Horrific Pharmacy Service at Clicks in Sandridge

I called into clicks on Wednesday Morning to inquire about the process to follow if I wish to send through a prescription for collection letter. I was given an email address to send through an email with a copy of the prescription and detailed instructions of what i needed. I did this at 10:00 on Wednesday morning, I got a read receipt at 11:00. I detailed that I would fetch my prescription at around 17:00 -18:00 that evening, accompanied with the original copy as I as told by the gentlemen on the phone. I arrived at the time my specified on my email to find that all that was done, was my email was printed and not actioned. There was no reasoning for why it was not actioned. I left my prescription as I there were things which needed to be verified by the Doctor during office hours, hence my sending it early in the morning. I left it so they can sort it out on Thursday morning. I arrive Thursday evening, to find again that it was not actioned and that there was no reasoning for this. I spoke to the pharmacy manager who was less then helpful. This is absolutely unacceptable. Not only did I spend my time twice standing in slow moving clicks pharmacy line, it also impacts on my health