Horrible Service from Clicks – Left My Baby Without Diapers! Damage box of soap

I am absolutely disgusted with the service I received from Clicks. I placed an online order for diapers for my baby, and they delivered the WRONG size. I immediately called their customer service to log a complaint. I clearly explained that I was unable to travel to a store to fix their mistake. The lady I spoke to said she would arrange for the incorrect diapers to be collected from me and that she would email me a reference number.

I waited… and waited. NO email. NO reference number. NO one contacted me.

Meanwhile, my baby NEEDED those diapers. I was left stressed, helpless, and extremely angry because of their shocking lack of responsibility.to top it off when I had received my order and opened one of the boxes of dove baby soap we’re damaged however I never mentioned that to the lady, I was mainly concerned about the diapers .

This is not just poor service — this is neglect, especially when it involves baby essentials! Clicks clearly does not care about their customers once they have your money.

I will NEVER trust them with something important again. Disgusted, disappointed, and furious!