HORRIBLE SERVICE - CLICKS ONLINE

The service was disgusting and the response towards my complaint even WORSE - Totally APPALLING! I bought products on Clicks Online and selected special delivery (delivered within 24 hours - Order number ***) I received a notification that my order was shipped and was on its way to me, four days passed and I decided to check with Clicks what was going on. I was told my order got damaged and someone will call me to back. No one bothered to contacted me and inform me about the damaged package nor did anyone call me back as promised when I first inquired about the order. 5 days after my first call, I phoned again and I was told that I can't get my order and my money will be refunded in a form of a voucher into my Clicks Club Card and when i refused to accept the refund that way, I was told that my only choice then is for the money to be reversed back into my cheque card but it will be 14 to 20 days before I get it. Their insincere apology was nothing but a "Here, settle with this, get over it...just go away and get out of our face!" and i did exactly THAT! I even cancelled my Vitality Card that was linked to Clicks because I do not want to deal with *********** companies! I will NEVER set a foot at a Clicks store EVER, nor will I ever use anyone affiliated to them - They are disgusting and their consultants' attitude and arrogance is something I don't want to have to deal with in my life - I don't need that negativity!