Horrible Service by Clicks Pharmacy Centurion Mall

I have a 6 months script given to me by my DR which was loaded at your branch in Centurion.

For the past three months I have been struggling with getting the right medication as per script by my DR. I was also not given medication to treat my high blood pressure as prescribed by my DR, you can check your database. I gave up fighting and going back and forth to get medication only to be told it was still ordered not delivered.

In October I received less tablets than stipulated by my script. In October I ran out of pills and was told they have been ordered and will be delivered.

In November I received less pills the scripts says 60 pills but I only received 30 pills, I called the shop and the pharmacist apologise and promised to get them delivered to me.

We are now in December, I again went on the 3rd December only again to receive the pills 30 I got home counted them and called the shop again the pharmacist apologised and promised to have them delivered nothing. I also received less second script pills I was told they have been ordered and will be delivered to me at home. Today is the 17th December I still have not received my prescription.

Customer Service I went to the shop over this previous weekend when I was a counter the pharmacist now accused me of receiving my script via delivery only after she checked and confirmed they were never delivered, before she could even help me she told me I have already been given stript for December, I had to explain all over again to her what had happen she rep**** and told me the Manager is not available it weeked and they cannot call him to explain why on your system it shows my pills were given even though I have not received them.

This pharmacist was rude and at no point did they have an idea what was going on their database and the book they checked. How hard is it to record in your system how many pills exactly have been given to patients. So not only have I been given the wrong amount of medication the past 3 months by your branch but they seem to also lie on the system saying I have received my medication.

I am more than welcome I know to use another pharmacy going forward which I intend on doing but this type of treatment is not acceptable. Pharmacists are now acting as Dr giving you a dosage of medication as per their request but not Dr's request.

Another thing to put in mind it cost money to go to malls and time. I have been going back and forth to this shop for the past three months only to be told my medication has been ordered and not delivered.

How difficult is it to record as per script and make sure by the time a patient comes their medication is ready, I have never been to the shop to find my script ready for pick up instead there are always issues.

This kind of treatment is not acceptable to treat people who actually require this medication is actually wrong, we as patients don't pay so much money to see Dr's and get diagnosed only to be judged and given wrong medication by your shop.

I am going to now again spend the whole December with less medication.