Horrible service

3 Days back i purchased 3 Johnson products from clicks , 2 of which i am fami**** with. I then opened the vaseline J and J with a dinosaur picture on the package and i loved the scent. I then wanted to swap a vaseline to the dinosaur one, i unfortunately lost my slip .I thought that all information of products purchased will be easily retrieved and i could swap painlessly at Clicks.

To my dismay , i was shocked , drained , disgusted and annoyed by the inappropriateness of the lady by the name of USHAR (manager on duty). The security guard directed to the relevant till and when i arrived there - she did not even look up at me. She was so busy and uninterested in assisting me. She blatantly stated that the things i had purchased had a promotion and i cannot be helped. I was going to be okay with her response had it been respectful, had she looked at me and acknowledge a customer right in front of her. The cashier had to ask her to look and talk to me. I purchase Clicks monthly and the staff on the floor and cashiers have always assisted promptly until today at 10:38 or so.

I then left and went to a different Clicks and a receipt was printed to confirm the things i purchased and i was asked to bring all 3 things to be scanned and then i will be assisted. The manager Mr Ngcobo gave me the receipt so that i can be assisted when i return.

Kindly train USHAR or replace her with an employee that can comfortably assist customers without being rude.

Regards NS Shabangu