Horrible Online Shopping

Good morning

Please assist to say I’m frustrated its an understatement I have been battling this issue since Thursday the 29th of September 2022

Order number:*** Tracking no: OF******* Cellphone no: *** Escalation *** Email: ***

Little background story: I had made an online purchase on Wednesday the 28th of September 2022 which amounted to R656,37 my order was meant to be delivered on Thursday the 29th of September 2022 to the address 100 Grayston Drive Sandown Sandton 2196 Company name Investec however to my surprise I got a call from the delivery drive who said his name is Bongani with the cellphone number: *** and he advised he was in Diepkloof ext with my order which was both surprising and confusing to me as the delivery address on the order was clearly stipulated that it is in Sandton however I did advise him that I do stay in Soweto could he perhaps drop the order at clicks in Diepkloof square I will pick it up from there which he then advised he is not allowed to fair enough we all have rules and regulations we abide by in our lines of work I then made it a point to escalate the matter to clicks telephonically, on Instagram and twitter as means of trying to mitigate the mess I find myself in now was told the matter is being looked into and was in contact with consultants from the clicks customer service for almost the whole day on Thursday nonetheless the ending was I will get my order on Friday. Friday I checked the status of my order and it was written incorrect address as that is still the case even now I again still had to be in contact with the clicks contact center and whoever I had spoken to then told me they will get back to me which they didn’t an hour later I found myself needing to call again speak to a different and needing to explain yet again with the need of explaining this whole conundrum all again as I am doing now only to be met by people who are not willing to help, who I doubt clearly understand what my query and to be sent from pillar to post to even be asked if I have tried to contact the courier company. I also think it is very important for me to highlight this isn’t the first time I find myself in the similar situation which I feel is continuously met with lack of sympathy and care I truly don’t understand if clicks as a brand understand how *****ing this is to the brand. Last but not least I eventually found myself needing to request speaking to the contact center senior due to the mediocre service I felt I was met with when speaking to the contact center agents and his feedback to me on Friday was the courier company can only deliver to me on Monday never mind the inconvenience I have been through but the cherry on top is even now I still have gotten any update as far my order’s concern whether it’s out for delivery or whatever the case is and its still stuck as per below .

Incorrect Address