Horrible experience

Due to the staff kettle's malfunctioning switches that kept tripping, I went to the Clicks store in Westgaurd, Durban, today to exchange it. Usha assisted me and apologized for the incorrect spelling. They wouldn't exchange it because we only had a copy of the receipt, not the original. I explained that whenever we make purchases at our regional office, we send the originals to the headquarters for records-keeping, and I asked them to check the transaction on the system, but they wouldn't let us (Andile Biyela) because they said we weren't allowed to.