Horrible customer service

I made a purchase on the 31st of July 2020 from the clicks online store. My order was delivered on the 4th of August 2020 however, it was incomplete. There was one item missing but because the email mentioned that sometimes the order is split and it can arrive in different dates I waited.

On the 6th of August 2020 I decided to call the call centre and ask about the missing item since there was no communication received. They logged a call for me and I got a reference number and was told I would be contacted in the next two business days. The aforementioned did not happen, I then called again on the 14th of August 2020. I spoke to Mohammed who told me the person who was dealing with my query was on lunch this was at 12:19 and would call me before the end of the day. I called again on the same day at 15:44 and was told the online people's phones were not going through.

No one called me until i received an email yesterday 16 August 2020 from Darren informing me that the incomplete item was out of stock. The options I got was for the money to be loaded on my cash back or I will have to wait 14-17 working days before I could get a refund in my account. I feel this is ridiculous for me to wait half a month to get my money back for their incompetence. I saw the product at another clicks store and could not buy it at the time because I had already made a purchase online.

This was my first and last time buying from their online store!