Horrible customer service at Clicks Pharmacy in Kagiso Mall

What a horrible experience. There is a bald chubby lady that was assisting me she speaks xhosa/ zulu yerrrr the animosity. She did not even put a name badge.Firstly I get there and greet then she mumbles then I greet her again she’s like ndikubulise moes nana. Then I give her my momentum card she tells me that its always a hassle when they give meds with this card. Then she continues assisting eating muesli with a yogurt tub. Soooo unprofessional. Then tells me the momentum does not cover the meds that are not on the prescription. Make it make sense how can momentum ask me which pharmacy am I gona go to then say they gna send the prescription to them and I can go there. Why would I go to a place knowing its not covered. This was the 5th time I go there. They do struggle but help me at the end. Then when I tell her that I always get assisted. She has the audacity to tell me well go to the people that always help you. Did not even go the extra mile.How rude and inconsiderate!!!!! Horrible customer service from that lady.