Horrible And Unprofessional Service Received

Goodday. Trust all is well.. Please note that this issue had been going on from March 2020, last response was received on the 08 july 2020 as of which no assistance was given at all, the mail just stated that my clicks cards have been merged when I just had one card, do not know the reason as to why there was 2 cards, also mentioned in the mail was that all details will reflect on my card after 48 hours, and nothing has reflected at all, I am unable to access my points at all, I have accumulated many points but unable to use them, which is totally not acceptable, the Clicks Consultants that dealt with my issue and has not responded at all as of the 8 July 2020, Shahiema Basardien and Carmen Londt, the branch that could not assist me is Malvern Clicks, I AM APPALLED AT THE SERVICE GIVEN FROM A REPUTABLE COMPANY/GROUP THAT HAS BEEN IN THE RETAIL SECTOR FOR MANY YEARS.