********** On Line Experienc3

<p>I placed an order for a set of makeup brushes to the value of R 470.00 on the 7 Dec 2016. I chose to do the RFT payment option, and was informed online I would receive an email with confirmation. By the 9th even though the funds had come out my account I was yet to receive the confirmation mail. I called the contact centre and was informed (after having given my reference number) that they would follow up. Further calls the following week (at least 7 - 8 calls) , I was informed the on line department was waiting for the accounts department. Then the accounts department had sent proof of payment but the online department had not processed the order etc.. and so iit went on. As I was going overseas I informed Karl he needed to sort this out. Eventually as this was a gift that I was taking overseas I went to Clicks and purchased the Item. I called Clicks on line on Saturday the 17th to inform them they now needed to cancel the order as I had purchsed the item. I was informed Kerl was not at work but that a message would be sent to him and he would attend to it on Monday. No call came on Monday (I had informed Karl the previous week to liaise with my mother as I was overseas.). On Tuesday my mother contacted Karl, and he informed her he had not received any such message . He then requested a copy of my ID and banking details, which was sent to him on the 20th December 2016. To date I have still had no call - no refund annd it is no the 29th Dec 2016. I WOULD NOT ADVISE EVER USING CLICKS ONLINE. </p>