********** Customer Service With Clicks

Good Afternoon.

I am writing this review in complete disappointment with my experience with Clicks and the online service.

I had placed an online order with Clicks for vitamins and other essentials that was scheduled for a delivery, I received confirmation that the money was deducted successfully and 5 days later I had called to enquire about the progress of my order. The consultant had given me the bad news that my order encountered an error and a refund will have to be processed as they could not complete the request.

This was on the 11 of March. Today is the 25th of April, more than a month later and I have still not received any correspondence regarding this matter. I urge everyone not to use the online portal as the customer service is absolutely ********** and no one understands what is going on. If this continues, I will definitely take this to the CEO as this has also affected my budget and plans for the month.

Regards: Disappointed customer.