Hopeless on-line shopping delivery

I bought a hair dryer on click's online shopping on the 27th November. They state that it takes 1-3 working days for it to be delivered to your nearest clicks store. Today is the 4th December and I have still not received anything. Apparently they use a courier called pargo. They should find another courier. I called click's contact centre for online shopping and was told it's still reflecting as "on it's way" on there system. The person I spoke to from clicks contact centre even told me that he finds that strange because it's a week later and it's still saying on it's way. They will have to investigate and get back to me in 48 hours, that's another two days of waiting without my hair dryer. This is extremely inconvenient. I might as well have gone into the store and bought the hair dryer which I saw in clicks on Sunday, instead of using there online shopping site. They need to change there courier. All I can do now is wait and hope someone gets back to me soon.