Half service & Lack of care

On the 13th of November 2020, I went to Clicks that is based inside Medicross Centre (Princess Crossing). I was assisted by Luyanda who was distracted by his cellphone and not paying attention to what he was supposed to issue as per Dr's prescription. He captured my prescription under another client's details due to his impatience and wanting to go back to his phone. I gave him my ID number and date of birth and address few times but he kept on asking me about who is the main member of the medical aid despite informing him that I am using cash. He went on to issue one item instead of two or three items. I was sick , dizzy and weak . Luyanda never never labelled my medication and realised when I got home that the sticker is of another client with a similar surname on their database. I don't know what dosage the prescription stated and recalled the next day that the Dr. mentioned that he will recommend two or three items. On Sunday morning I went back to ask the pharmacy to double check the prescription and dosages then I was told they cannot check as paperwork is collected daily for storage and they cannot pick up under my profile that I purchased anything with Clicks on Friday morning. My details were taken down that the manager or Luyanda will call me on Monday morning. Till today no call , I assume I must drive to Clicks for service. I am shocked of your poor service, disrespect and lack of care. How do clients' assume dosages for antibiotics and not issue all items as per prescription?