Gross Negligence and uncaring service - Clicks Eco Boulevard pharmacy

I have been singing Clicks Eco Boulevard's praises for a long time, but they are definitely slipping and their service are shocking the last few months I have been there. To start of yesterday I arrived at Clicks Eco Boulevard at 08:58. I was told by, I believe is, the assistant manager of the store that Olga at the pharmacy was late and they will not be able to assist at the Pharmacy until she arrives. They opened the store at 09:00, but the pharmacy was still locked awaiting Olga (pharmacy manger). I decided to do some shopping at Checkers as I was in a rush. When arriving back at Clicks I had to wait in a long queue, even though I was originally first. I did not even receive an apology. Olga asked me how I am doing and I said disappointed, she only rep**** "me too". Now for the worst part and most *********** service given by Helen. I provided Helen with a few prescription, but she packaged the incorrect medication. This is Gross Negligence and could have led to major medical issues if the incorrect medication was taken. She phoned me yesterday 18:00 to notify that she had packaged (dispensed) the incorrect medication and asked ME to bring the incorrect medication back and she will provide the CORRECT medication, even though it was her mistake. I was not able to do this, thus I asked her to send one of their delivery drivers to do this on Saturday (when I was available). She said she would come back to me. Helen phoned me back and said she will not be working Saturday, but she had arranged that the CORRECT medication can be delivered at 09:00 Saturday. She said the driver would be at the pharmacy 08:00 and 09:00 at my house and I agreed. Saturday 09:30 and no driver at my gate. It cost me out of pocket expenses to phone the pharmacy to find out what is going on. Fortunately Neo answered and his service was brilliant. He organized a Bolts Driver to deliver the CORRECT medication. The service at Clicks Eco Boulevard has been underwhelming, but thanks to Neo I will remain a customer. Neo's service has always been exemplary. Thank you Neo! Helen seems not to care at all, and Olga as manger gave no explanation or apology for her employee's Gross Negligence. Dispensing the incorrect medication, which I already paid R400 for and then just making empty promises is ludicrousness and unacceptable. Things need to change for the better at Clicks Eco Boulevard! I would like to end this on a positive note by thanking Neo at Clicks Eco Boulevard for going the extra mile and rectifying the matter!