Frustrating clicks

Hi I placed an order on the website ,my payment went through on the 22 December 2020.the value of the transaction was R508.99.for some reason the order didn't go through. I understand that some technical issue it might not have gone through.however I called in on the 30th December 2020 and spoke to kanyo @13:13.(ref number ***9)and he advised that I will be called back in 48 hours .its 13th of January 2021 and have not been called by clicks!!it's highly frustrating to wait and never be called back.i have ordered a wahl deluxe pro which was on promotion and a litre of organics shampoo.kindly advise if my order will be sorted out asap or if not kindly refund me my money,as I'm very disappointed and don't think il order from clicks website ever again.I had called on the 11th of January and spoke to another consultant who promised I will get an email from clicks as well as I will be called the same day.but nothing!!!he **** so well that I did not take his name down.i even emailed clicks .only to say they experiencing high volume of emails .to date nothing from clicks.im so surprised that a well recognized store like clicks will be so pathetic with customer services My email is ***