Frustrated consumer

On the 1st of June, I had made an online purchase to Clicks, comprising of a heater, skincare products and some pills from the pharmacy. It's now the 15th of June and I'm yet to receive my products. Last week Monday, I called them and the call consultant only gave me a reference number, of which she said I'll use it on my next call with them to track my products. About two days later, I got a call from clicks and it was a guy who basically sold me dreams saying that my products will be delivered to me this week, either Monday or Tuesday. I still haven't received my products. Today, in the afternoon, I called Clicks again to enquire about about my goods because I thought I would be receiving them today since it's the Tuesday that I was told of, and the consultant told me that the "so called" delivery dates I was given were totally false. So please, I would to be assisted on this matter in the form of a refund as the service I received was completely unprofessional. My order number is ***.