Fruad on points

I am unable to access my points as they are being *****ulently used! The store manager at Clicks Parow Park assisted me with contacting head office as per there instruction so I can personally verify my personal details. The consultant on the call them just advised that my points were redeemed at Clicks Cape Gate and there is nothing that can be done, there was no option to look into it further to how my points are being redeemed. The agent from Head office also advised that there are multiple club cards registered to my profile, when advising the consultant that I've never app**** for them no action was done to investigate or stop the additional club cards. I was sent a WhatsApp on 25 Nov 2025 of my points balance and on the same day they were redeemed at Clicks Cape Gate. The agent who assisted had no interest in assisting, just advised this is what happened and there is nothing Clicks can do to further this ***** claim on its client, which is a senior citizen. The elderly are prowled upon when in comes to ***** as they are vulnerable and the message Clicks group clearly shows is that they support that as no effort was done to have any sort of resolution.