From Happy To Disappointed

I love shopping at Clicks but im so disappointed in their recent service.

I purchased Ipanemas with a smudged logo . Took them more than a month to give me this feedback after several back and forth unprofessional emails of me having to repeat myself.

Feedback below: In order to process an exchange or refund for you; the item should be returned to store for a replacement or refund. We therefore cannot process a refund/exchange without the return of the product.

Although they admitted that they were at fault:

The Ipanema branded trim is attached after the style is made and I see from the pics that this one has been distorted in the moulding process .

I asked for a partial refund NOT CASH but onto my Clicks clubcard and they insist on a return.

I informed them right at the beginning that I DO NOT WANT TO RETURN THE ITEM that i just want a partial compensation for paying full price for a defect item.

So disappointed. I gave up responding to them.