FLAT IRON REFUND

HI. I TOOK MY FLAT IRON BACK TO CLICKS ON SATURDAY 10/12/2022.

THE MANAGER LUCKY REFUSED BECAUSE OF HIS SO CALLED PROCOL THAT HE NEEDS TO FOLLOW. THIS IS THE THIRD TIME I AM EXPERIENCING SUCH THINGS WITH THEM. HE TOLD ME I MUST PHONE THEIR HEAD OFFICE BECAUSE THEY ARE OPEN MONDAY TO FRIDAY. I GAVE ALL NECESSARY INFORMATION AND PROOF TO HAVE MY FLAT IRON REFUNDED OR EXCHANGED. I CONTACTED HEAD OFFICE AND THEY FIRST WANT TO HAVE A FULL INSPECTION DONE WHICH IS NOT PART OF THE DEAL. I'VE GOT GAURANTEE, TILL SLIP, AS WELL AS MY BOX. I WANT MY MONEY BACK. THE MANAGER OF THE STORE INSPECTED IT HIMSELF AND CAME TO A CONCLUSION THAT HE CANNOT REFUND IT. IN HIS OPINION IT CAN'T BREAK. I ASKED HIM, SO THIS SPECIFIC ITEM CAN'T WEAR AND TEAR. HE RATHER LOOKED AT ME.