First time Collection experience at Clicks Mall of Africa

I went to collect my orders #*** today at Clicks Mall of Africa. Though everything went well and I got what I was there for I did not appreciate the service received from the lady who helped me.

No matter how exhausted you are, you cannot drag client's orders on the floor even worse moving them with your leg regardless of whether their inside the box, protected or heavy, that is a sign of carelessness. There are male colleagues that should have came to the collection area to help pick up my boxes, put them inside the trolley and treat me with respect as a client.

I didn't say anything to this lady because she really didn't seem interested to know that there's a way to show good customer services. They didn't have a bigger trolley and she still sent me to clicks baby to fetch a trolley and lift my stuff inside. It was not my fault that clicks didn't have bigger trolleys, that shouldn't have been my job to make a plan.

That was wrong.