Feel Good, Pay Less - No Chance of That!

Signed up for the pharmacy service. used website, not app. Absolutely shambolic! If I didn't have dangerously high blood pressure before this episode I sure have now!!! I received the sms to tell me to collect or choose delivery of medication - click on the link and fill out the information. Next step would be to receive an sms in order to make payment. That sms is who knows where. So, I have a repeat prescription somewhere in the system with medicine waiting to be paid "somewhere" but I am being sent from pillar to post to locate it. Before all of this even started the webiste would not let me log in, telling me my credentials were incorrect; call the customer service; even they could not get into the system successfully. Eventually they reset my password and the system still kicks me out! All the while customer service is still on the line with me and cannot understand why this is happening. Hours later that debacle appears to be sorted out ...that's when I find out on the pharmacy website tab that my order is "not in the system". I call the pharmacy help line - "sorry we can't help you, you have to phone the store where the order will be coming from". I call Durbanville - they can't help me, they don't do the online orders. What a mess!! The electronic vaccination data system is smarter than this bunch!!! My multiple personality disorder has gone into overdrive without my medication so I am now going to the store to collect it myself. Let's hope one of my friendly personas manifests in store! Signed: Furious