FED UP!!

MY DAUGHTER BOUGHT A SAFEWAY FLAT IRON IN DECEMBER . BY FEBRUARY ONE OF THE TITANIUM PLATES CAME LOOSE AND WE TOOK IT BACK ..AFTER THE USUAL QUESTIONS OF 'DID IT FALL' ,THEY COULD SEE THAT IT WAS NOT ON OUR PART THAT IT CAME LOOSE..ANYWAYS WE HAVE BEEN BACK TO CLICKS THREE TIMES AND I EVEN ASKED IF THEY COULD GIVE HER A COURTESY FLAT IRON TO WHICH THEY REFUSED. THE PEOPLE I SPOKE WITH WAS MORE INTERESTED ON WHO HAD TO GO TO LUNCH (1 was either a cleaner other 1 had the manager tag on but was wrapping a box or something and the other 1 who also had a manager tag on whom i believe to be a till controller seemed dazed and overwhelmed) THAN TO REALLY TAKE NOTE OF WHAT I HAD TO SAY. I LEFT MY NUMBER AND ASKED THEM TO LET ME KNOW WHEN THEY WOULDBHAVE ANY STOCK. I EVEN ASKED THEM TO CALL OTHER SHOPS TO FIND OUT IF THEY HAD ANY STOCK..NOTHING ABSOLUTELY NOTHING HAPPENED!!! THIS IS AN OUTRAGE AND FRANKLY I BELIEVE THAT IF THIS WAS MORE IN THE UPPER CLASS AREA WE WOULD HAVE RECEIVED BETTER SERVICE!! ALL THIS STARTED IN FEBRUARY AND NOW IT'S ALMOST JUNE I MEAN COME ON NOW ..WHAT EVER HAPPENED TO THE MEANING OF COSTOMER SERVICE. WHE DOES THAT CLICKS PROMISE COME INTO PLAY ...THE CLICKS I USE TO KNOW HAS SOMEHOW CHANGED DUE TO INCOMPETENCE UNEDUCATED STAFF AND VERY VERY POOR SERVICE IT'S A REAL SHAME !